FREQUENTLY ASK QUESTIONS

Easygrasse Online Store is a South-African online synthetic grass and related products store, offering authentic premier products which appear on the shelves of our land-based store.

Our land-based store was established in 2008. Our first online store was implemented in 2021, and has grown steadily from strength to strength. We have just released a new online store, which offers a much more stable and secure environment.

Yes and no. In theory we do not stock any items you don’t see. However, it might still be worth your while to contact us and query whether we can source that specific product in your required specification.

Yes. Easygrasse Online Store guarantees 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.

Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.

There are various secure payment methods that we offer, including EFT, credit card and debit card. For more detailed information on how to order and our accepted payment methods, please read HOW TO ORDER.

Yes. Each and every payment method offered is highly secured by numerous security implementations.

Yes, we currently offer worldwide shipping on request. The specific shipping costs for your country will be requested and submitted via email to you for approval. 

Any additional customs or import duties are charged once the parcel reaches your country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We do not accept returns/exchanges on international orders.

No. Easygrasse Online Store charge a fixed fee to anywhere in South Africa during CHECK-OUT. However all orders can be collected from our Head-Office in Cape Town. 

All South African online orders take 1-5 working days to be delivered to your physical address. International orders can take anywhere from 5−14 working days to be delivered. 

Handling time is minimal on our part, which ensures rapid delivery to our customers. Orders are sent off within 1−2 days, depending on when we receive your cleared payment.

Yes. We insure ALL shipments to every location to avoid disappointment and cover our customers’ purchases.

Yes. A tracking number for each order will be provided via email upon shipment.